FAQAn AMC is a service agreement between a business and a service provider to ensure regular maintenance, support, and optimal functioning of IT systems and infrastructure. It helps in reducing downtime and preventing unexpected failures.
Our AMC services include: Preventive maintenance On-demand troubleshooting Hardware and software support System upgrades and updates Data backup and recovery solutions Remote monitoring and management
An AMC ensures: Consistent system performance Reduced downtime and disruptions Proactive issue resolution Cost savings on unexpected repairs Expert technical support
Our AMC covers a wide range of systems, including: Networking equipment Servers and storage solutions Workstations and PCs CCTV & IP cameras Door access control systems Telephony and wireless solutions
Yes, we offer tailored AMC packages to meet the unique requirements of your business, including coverage scope, frequency of maintenance, and support hours.
Our AMC includes 24/7 emergency support options to address critical issues promptly, ensuring minimal impact on your business operations.
The maintenance schedule depends on your contract and business needs. Most clients opt for monthly or quarterly preventive maintenance, with additional support available on demand.
Yes, our AMC services cover both hardware and software maintenance, including troubleshooting, updates, repairs, and replacements when necessary.
We prioritize data security and follow strict protocols to ensure your data is safe during all maintenance activities, including backups and recoveries.
To get started, contact us to schedule a consultation. Our team will evaluate your IT infrastructure, understand your needs, and recommend a customized AMC package that fits your requirements.
No, our AMCs are transparent. All costs, including optional services, are clearly outlined in the agreement.
Yes, our AMCs are flexible, allowing you to upgrade your plan to accommodate new systems, additional locations, or changing requirements.
We serve a wide range of industries, including corporate offices, retail, healthcare, education, hospitality, and manufacturing sectors.
Yes, we provide detailed reports on all maintenance activities, system health checks, and resolved issues for complete transparency and record-keeping.
You can reach us via phone, email, or our customer portal. Details will be shared as part of your AMC agreement.
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